Terms and Conditions


The owner of irons.ie (“this website”) is Dormer (Ireland) Limited whose registered office is Brewery Street, Castlebellingham, Co. Louth, Ireland A91 PW42. Registration number 15931.

Cookies and Privacy Policy

We at Dormer (Ireland) Limited respect your right to privacy and comply with our obligations under the Data Protection Acts 1998 and 2003. Please visit our Cookies and Privacy Policy page by clicking here for further details.

Governing Jurisdiction

All issues regarding this website, including Terms and Conditions, is governed exclusively by Irish law and subject to the exclusive jurisdiction of the courts located in Ireland.

Age Restriction

You must be eighteen years old to use this website. If you are under eighteen years old you may only use this website with the consent and under the supervision of a parent or guardian. If you do not qualify please do not use this website.


By using this website you understand that you are financially responsible for all use of this website and those using your login information.


Your contract for purchases made through this website is with Dormer (Ireland) Limited, and you undertake that any and all goods by you are for your own use. Once you have submitted and paid for your order you will receive an email headed ‘Thank you for your order’ recognising receipt of your order. We will then send a further email headed ‘Your order is complete’ when you order has been processed and this usually indicates your order has been shipped. If we have to cancel all or part of your order for any reason, we will email you to let you know and confirm that a full or partial refund has been made to you.

We may unintentionally publish inaccurate information on the site for example price, description or availability of the product you have ordered. When this happens we may have to cancel your order at any time up to the point we send you the product(s), even if you have received ‘Your order is complete’ email, and you will receive a full refund of any charges already paid.

Email Communication

When we communicate with you we may do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

Availability of Products

Unfortunately, we cannot guarantee that products advertised on this website are available. If we do not have all the products you order in stock we may  offer you alternatives which you may choose to accept, or you can cancel all or part of your order.

Returns Policy

Please read our returns policy before making a purchase with us to ensure that you have a clear understanding of our refund policy and whether you have a right to cancel your contract with us. Click here to read our returns policy.

Cancelling an Order

If you wish to cancel an order before delivery please email us at info@dormer.ie

Faulty Goods

If you think there is a fault with a product please make sure you have read the appropriate Instruction Manual first in order to find out how to correctly operate the product. After reading the Instruction Manual if you still think there is a fault please contact us immediately at info@dormer.ie We may ask for the goods to be returned or ask you to carry out a telephone diagnostic with one of our experienced engineers. Should the fault occur within 14 days from the date of delivery you have the option of a full refund or an exchange.

Prices and Payment

Prices on this website are shown excluding and including Irish value added tax. If you provide us with a valid EU VAT number from a country outside the Republic of Ireland we will not charge you VAT.

You can choose to pay in either Euro or Sterling. Any information on this website in relation to exchange rates are approximate only and may vary from time to time. Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a foreign currency will be borne by you.

Payment is taken once the order is submitted and you can pay using Visa, Laser, MasterCard, PayPal or by bank transfer. You must pay us the full price of your order before we will send any part of it. We reserve the right to withhold delivery of your order if you owe money to any of the Smallwares Group of companies. This includes but is not restricted to Smallwares Limited and Dormer (Ireland) Limited. If you owe money to any of the Smallwares Group of companies your order will be delivered once all outstanding amounts are paid in full.


We use identity checking to protect you and detect and prevent fraud. As part of our security checks we may phone you to verify your details and your identity.

Cookies and Privacy Policies

We at Dormer (Ireland) Limited respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2003. Please click here to read our full Cookies and Privacy Policies.


We can deliver all products to anywhere in the Republic of Ireland with the exception of island locations. We use a courier service to make deliveries and we aim to have your product delivered within 5 working days from date payment is received in full. Delivery is 5 days a week, Monday to Friday, usually between 9am and 6pm.

We may deliver products in instalments if they are not all available at the same time for delivery.

Click & Collect

To collect your order from our warehouse in Brewery Street, Castlebellingham, Co. Louth, Ireland A91 PW42 please view basket and select ‘Click & Collect’. There is no delivery charge for choosing this option.

Please note if you choose to Click & Collect you will be responsible for arranging collection of your order. We will not be responsible for shipping your order. Orders will only be ready for collection once we receive payment in full.

Missing or Damaged Orders

We always try to ensure your order is delivered to you complete and in working order. If for whatever reason you don’t receive all your order at once, you can check that they have been correctly dispatched using the tracking facility that will have been emailed to you. If for some reason you have not received this tracking facility please contact us at info@dormer.ie  If you think your order is damaged then you must contact us within 24 hours of receipt of delivery at info@dormer.ie Please also follow the instructions outlined above for faulty goods.

Manufacturer’s Warranty

When you purchase products from this website you will also be covered by a manufacturer’s warranty where applicable subject to a 3 month maximum period. Original proof of purchase must be produced for all repairs subject to warranty. This warranty is void if in our opinion the product has been damaged by accident, mishandled, altered, improperly serviced, or repaired by a customer where such treatment has affected its performance or reliability. In the event of such misuse/abuse by the customer, costs for repairs plus courier costs will be charged to the customer.

Iron hoses, iron shoes, iron mats, iron wands, thermostats or other consumable/expandable items are not covered under this warranty. Heating elements are only covered under this warranty if proved to be faulty. Please note if the steam boiler is run without water the heating element may be damaged and will not be covered by any warranty due to the operator’s negligence.

There are no additional warranties expressed or implied by Dormer. The machine warranty provided by the manufacturer does not extend to parts, materials or equipment not manufactured by them or supplied by Dormer. In addition, no warranty is provided for damage to irons or boilers, including heating elements, caused by limescale. The customer is fully responsible for making sure deposits of limescale do not build up inside boilers by regularly rinsing boilers out.

There is no warranty provided by the machine manufacturer or Dormer on any second hand or ex-demo machines.


Where product repairs are not covered under manufacturer’s warranty we will charge €50 / £45 + VAT per hour to fix the product plus the cost of any new spare parts. This price is per hour and you will be charged up to the nearest half hour. You will be also liable for the cost of sending the product to us for repair and also the courier cost of having the product returned to you. Payment for any repairs and courier costs must be paid in full before the product is returned to you.

Use of this Website

Dormer (Ireland) Limited and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of this website, your posting any material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

You are entirely responsible for any and all activities that occur under your account that is provided on irons.ie. You agree to immediately notify us of any unauthorised use or any other breach of security. By using this website you agree to accept responsibility for maintaining the confidentiality of your account and password.

We make every effort to ensure the accuracy of information on irons.ie but the information on this website is provided ‘as is’ or ‘as available’ and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use of the results of the use of the materials available through irons.ie or from third parties will be correct. We accept no liability in relation to any of the above other than as may be provided under you statutory rights.

We reserve the right to refuse you access to this website.


You will not use this website for spamming which includes the sending of unsolicited messages, or the sending of unsolicited emails to either Dormer (Ireland) Limited or any of our customers.

System Security

We will do our best to maintain this website in order that you have constant use, but there will be times when your use may be interrupted. By using this website you agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of this website. You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

Limitation of Liability

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances outside our reasonable control. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to us in writing.

We give no warranty and make no representation, express or implied, as to the adequacy of appropriateness of products for your purpose.

Our website contains links to other internet websites outside our power and control. By using this website you accept that we will not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of this website or the purchase of goods.

In any event, including the event that any term or condition or obligation on our part(“Implied Term”) is applied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.

Modification of Terms

We reserve the right to change the terms of use or policies regarding this website, including those relating to price or availability, at any time and to notify you by posting an updated version of the terms of use on this website.

Laws of the Republic of Ireland

The terms of use of this website is governed by and fully in accordance with the laws of the Republic of Ireland. By using this website you agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Termination of Account and Website

We reserve the right to terminate at our sole discretion your account on irons.ie for violation of the letter or spirit of these terms and conditions. We also reserve the right to terminate this website at any time.